Jobs
High Paying Job: front desk agent Job in Canada with Visa Sponsorship by Crest Hotel
As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your primary responsibilities include providing exceptional customer service, managing reservations, and ensuring a smooth check-in and check-out process. You will play a vital role in creating a welcoming atmosphere and addressing guest needs.
Job details
- Location: 222 First Avenue WestPrince Rupert, BCV8J 1A8
- Workplace informationOn site
- Salary: 18.77 hourly / 40 hours per week
- Starts as soon as possible
- Benefits: Financial benefits
- vacancies2
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out procedures efficiently and accurately.
- Answer phone calls, respond to inquiries, and handle reservations using our property management system.
- Provide guests with information about hotel amenities, services, and local attractions.
- Address guest concerns and complaints promptly and professionally, ensuring satisfaction.
- Process payments and maintain accurate financial records.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for guests.
- Maintain a tidy and organized front desk area.
- Stay informed about hotel policies, promotions, and events to assist guests effectively.
- Perform administrative tasks as needed, such as filing and reporting.
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests’ departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Qualifications:
- High school diploma or equivalent; additional hospitality training or experience is a plus.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
- Proficient in using computer systems and software; familiarity with property management systems is an advantage.
- Ability to handle multiple tasks and remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement within the company.
- A supportive and dynamic work environment.
Benefits
Financial benefits
- As per collective agreement
