Jobs
High Paying Job: help desk technician Needed in Canada by SaskIT
The Help Desk Technician provides technical support and troubleshooting assistance to end users, ensuring smooth operation of computer systems and software. This role involves diagnosing issues and resolving them efficiently to minimize downtime.
Job details
- Location: 2410 Dewdney AveRegina, SKS4R 1H6
- Workplace informationOn site
- Salary: 33.00 hourly / 30 to 40 hours per week
- Shift, Overtime, On Call, Flexible Hours
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies2
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Key Responsibilities:
- User Support: Respond to help desk tickets, phone calls, and emails, assisting users with hardware and software issues.
- Troubleshooting: Diagnose and resolve technical problems, including network connectivity, software errors, and hardware malfunctions.
- Installation and Configuration: Set up and configure new computers, printers, and other devices for users.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes in a ticketing system.
- Training: Provide basic training to users on software applications and best practices for technology use.
- Collaboration: Work closely with IT teams to escalate complex issues and ensure timely resolutions.
- Maintenance: Assist in routine maintenance of IT equipment and software updates.
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Qualifications:
- High school diploma or equivalent; associate degree or relevant certifications (e.g., CompTIA A+) are preferred.
- Previous experience in a technical support or help desk role is a plus.
- Familiarity with operating systems, software applications, and network troubleshooting.
Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Patience and empathy when dealing with frustrated users.
- Ability to work under pressure and manage multiple tasks.
Working Conditions:
- May require flexible hours to accommodate user needs.
- Fast-paced environment with a variety of technical challenges.
Supervision
- 1 to 2 people
Additional information
Security and safety
- Criminal record check
Benefits
Health benefits
- Health care plan
Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
Include this reference number in your application
SK02
How-to-apply instructions
Here is what you must include in your application:
- Job reference number
- Cover letter
- Highest level of education and name of institution where it was completed
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Advertised until
2024-11-05
